When you purchase an item through our shopping cart system, you will have the option of paying with: TraxNYC can accept a variety of payment types. If for any reason, you wish to return it, a restocking fee may apply. GuaranteeĪll items purchased on are GUARANTEED to be exactly as described. If you have a problem with what you purchased, we will try to help you until you're 100% satisfied. Please keep in mind that that our policy is FLEXIBLE. We do not include free appraisals for any gold chains without diamonds.At TraxNYC our customer policy is built around making your purchase experience better than in any other jewelry store or website. Please contact a representative for more information. This appraisal is an $80 value! But it's yours free* because we value our customers!įree appraisals are not included for international orders. Your appraisal will also be stamped with our company's corporate stamp, making it an official TraxNYC corporate document. Your appraisal will include all the specifics of your item such as carat weight, gram weight, diamond grade, current market value, and more. Your purchased merchandise will be appraised and certified by a TraxNYC jewelry expert. Additionally, you can purchase an extended warranty. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. TraxNYC offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. We ship WORLD-WIDE contact us for the rates. Please call any of our Customer Representatives if you wish to make this type of request. If you need an item by a certain date, this can be arranged. Items usually ship within 2 to 5 days of purchase. VISA, MasterCard, American Express, or Discover card New Aftermarket Rolex come with their original box and documents.Īt TraxNYC our customer policy is built around making your purchase experience better than in any other jewelry store or website. Some of our Rolex watches are fully iced down to the sides of the buckle, a level of craftsmanship few people own. Our customized diamond Rolex watches are some of the most beautiful time pieces in the world. That is why we have these watch conditions set as "Customized New." Essentially they are brand new Rolex watches from authorized dealers that we illuminate in diamonds using our highly skilled diamond setters and watch craftsmen in the diamond district. Legally, a brand new never worn Rolex cannot be titled or sold as "new" after it had been dressed up with diamonds by our jewelers. The watch has never been worn and is dated to this year on the warranty card. It contains the diamonds on the bezel that were set by our jewelers. This is a brand new Rolex that has been modified after market with our diamonds. Watches missing their warranty are of lesser value and are priced respectively. There can be instances when they have no documents at all, or just one or two out of three. Not all Rolex watches come with all three sets of papers. The warranty is the most important document because it authenticates the watch. The most important document, the warranty, provides the purchaser with the serial number, style of dial, materials information, the original certified dealer, name of purchaser and date of purchase. The factory service booklet provides information on how to service and take care of your watch. When purchasing a new or pre-owned Rolex there are three documents you need to look for: the instruction manual, the factory service booklet, and the warranty. You can purchase a Rolex watch used and it can still come with its original documents. This Rolex watch comes with all of the original documents including the warranty card.
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